General Q and A
Which carrier(s) do you use for shipping services?
We currently use the United States Postal Service as well as UPS for all shipping needs. We use First Class, Priority, and Priority Flat Rate Mail with the USPS and ground or express services with UPS. Shipping and Handling charges are applied to each order and include delivery confirmation/tracking (US orders and some international destinations). Shipping charges are based on the order total and destination of each order. Rates are calculated using current carrier regulations and pricing.
Do you ship internationally?
Yes, we do! We currently ship to many international destinations. Shipping and handling charges are for postage ONLY. If orders are under the country threshold amount, EU and UK VAT taxes are collected at checkout. If you pay at checkout and your country charges you again at the border, please reach out to us. Our tax ID numbers are added to all customs labels and the customs authorities should only be collecting VAT on parcel that did not pay at checkout.
Please Note: Whimsy Stamps is not responsible for any customs duties and/or taxes due on packages sent to international addresses. We cannot advise customers on these fees as they are set by each individual country. Please consult your local shipping offices if you have questions regarding customs duties and taxes.
How long will it take to process and ship my order?
All orders are processed and shipped Monday through Friday, except during United States holidays. We do our very best to process all orders within 24 to 48 hours of receipt of payment. Whimsy Stamps is not responsible for delivery delays due to the US Postal Service or customs processing in the destination country. To see shipping times by country or destination, please visit www.usps.com for more information.
Please Note: International shipments take an average of 2 to 4 weeks to arrive, however some can take as many as 8 weeks to arrive to final destinations. If you are waiting on a delivery and it has been longer than 8 weeks since the ship date, please contact us at firstname.lastname@example.org
Which forms of payment do you accept?
We currently accept credit or debit cards or PayPal. Credit card processing is provided by Shopify Payments except when using PayPal. With Shopify Payments or Shop Pay, we can accept credit and debit cards as well as Apple Pay or Google Pay. With PayPal, we can accept debit and credit card transactions as well as echeck payments. Please be advised that all echeck payments take several days to clear and orders will not be processed and shipped until payment is received.
Please Note: You do not need a PayPal account to pay through PayPal. PayPal is a safe and secure way to check out. For more information about PayPal, please visit: https://www.paypal.com
Our store currency is US Dollars. All prices are shown in US Dollars and therefore you will be charged in US Dollars as well. We do have a translation option on the website that will show some additional currency options. These display current conversion rates and may differ slightly from your bank’s exchange rate. When paying in US Dollars, your bank may convert this amount into your local currency under the official exchange rate. Some credit card companies may charge a convenience fee for this service.
Are your products available to retailers at wholesale pricing?
Yes! If you are interested in selling our stamps in your online or retail store, please visit our wholesale page and read through the terms and then fill out the wholesale application. You can find all wholesale information HERE.
Can I purchase Whimsy Stamps products from other retailers?
Yes, we have several retailers who currently carry our products. You can find a list of our retailers on the Retailers page on our site. Please kindly note, we do our best to keep this page updated, but sometimes the information is outdated. This could include retailers who may no longer be in business or servicing your area. We advise reaching out to them before making a trip to visit their shops.
What is the best way to use a Whimsy Stamps rubber stamp?
Our stamps come mounted on Cling Cushion Foam. We recommended that you trim around your image when necessary, leaving about a 1/4″ of extra rubber around the whole image or sentiment. Our stamps are deeply etched to ensure your images remain sharp. Once trimmed, our stamps are ready to be used with an acrylic block. Here is a video link for a demonstration on trimming our stamps: https://www.youtube.com/watch?v=n1Gr8e1bWdI
How do I use my new Whimsy Stamps Metal Crafting Die?
Our wafer thin steel dies are perfect for all your card making and crafting projects. You must use our dies with a die cutting machine, such as Cuttlebug®, Big Shot®, or Wizard®.
Does Whimsy Stamps have a return policy?
Yes, we do. Please refer to our Policies page for further information.
Is Whimsy Stamps an angel company?
Yes, we are. Please visit our Policies page for further information.
Does Whimsy Stamps offer a publication incentive?
Yes! Please visit our Publication Incentive page for full details.
What are your hours of operation and how may we contact you?
You may shop our site 24 hours a day, 7 days a week. Customer Service is available Monday through Friday, 8am to 4pm EST. We process orders Monday through Friday. Our boutique location is currently open Wednesdays and Fridays from 11am to 2pm and on Saturdays by appointment only. You can use the chat box located on the bottom right of the screen for online help or email inquiries to email@example.com.