Refund policy

We closely monitor the quality of all Whimsy Stamps products. In the unlikely event of a product defect, please email us a picture which depicts how the product is defective. If we agree about the defective item, we will be happy to ship a replacement to you at no cost. Defective products will only be replaced within 30 days of purchase date.

If you purchase an item by mistake and would like to exchange for a different item, you must contact us within 14 days of order receipt. Please email us at whimsystamps@gmail.com and we will arrange for the exchange or you can visit https://account.whimsystamps.com to start a self service request.

To return an item for a refund, please contact us within 14 days of order receipt. All items returned for exchange or refund must be unopened and in new condition. Returns may be subject to a 10% restocking fee.

Customers who cancel orders prior to processing and shipping will be subject to a 10% order cancellation fee to cover the costs associated with the cancellation, including but not limited to non-recoverable transaction processing fees.

All digital products are final sale, non returnable or refundable.