Hello Bear Clear Stamps

Whimsy Stamps Shipping Policy:

USPS provides the majority of our shipping needs, we use Ground Advantage (previous called First Class) and Priority mail. We may sometimes use UPS when rates and destination allow. Shipping charges are applied to each order and those charges are based on order total and final destination of each order. All USA and most international orders are assigned a tracking number provided by the USPS/UPS and these numbers can be tracked through the USPS at www.usps.com or UPS at www.ups.com.

Whimsy Stamps is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse. Please contact your local Postal Service Office to help with recovering lost or damaged packages. Every country has a customs department which reserves the right to inspect imported parcels. These inspections, which are out of our control, could delay the transit time of your order. In addition, we cannot guarantee that tracking information will be updated regularly on the USPS or UPS websites.

International shipments may be subject to VAT and/or other fees and taxes. Unless specifically collected during the checkout process, Whimsy Stamps is not responsible for these fees. If you have any questions about taxes, you should consult your local customs office prior to placing your order. Whimsy Stamps cannot advise customers about VAT and/or other tax requirements.

Additional shipping information can be found HERE.

Whimsy Stamps Returns Policy:

We closely monitor the quality of all Whimsy Stamps products. In the unlikely event of a product defect, please email us a picture which depicts how the product is defective. If we agree about the defective item, we will be happy to ship a replacement to you at no cost. Defective products will only be replaced within six months of purchase date.

If you purchase an item by mistake and would like to exchange for a different item, you must contact us within 15 days of order receipt. Please email us and we will arrange for the exchange.

To return an item for a refund, please contact us within 15 days of order receipt. All items returned for exchange or refund must be unopened and in new condition. Returns may be subject to a 10% restocking fee.

Customers who cancel orders prior to processing and shipping will be subject to a 15% order cancellation fee to cover the costs associated with the cancellation, including but not limited to non-recoverable transaction processing fees.

Which carrier(s) do you use for shipping services?
We currently use the United States Postal Service as well as UPS for all shipping needs. We use First Class, Priority, and Priority Flat Rate Mail with the USPS and ground or express services with UPS. Shipping and Handling charges are applied to each order and include delivery confirmation/tracking (US orders and some international destinations). Shipping charges are based on the order total and destination of each order. Rates are calculated using current carrier regulations and pricing.

Do you ship internationally?
Yes, we do! We currently ship to many international destinations. Shipping and handling charges are for postage ONLY. If orders are under the country threshold amount, EU and UK VAT taxes are collected at checkout. If you pay VAT at checkout and your country charges you again at the border, please reach out to us. Our tax ID numbers are added to all customs labels and the customs authorities should only be collecting VAT on parcel that did not pay at checkout.

Please Note: Whimsy Stamps is not responsible for any customs duties and/or taxes due on packages sent to international addresses. We cannot advise customers on these fees as they are set by each individual country. Please consult your local shipping offices if you have questions regarding customs duties and taxes.

How long will it take to process and ship my order?
All orders are processed and shipped Monday through Friday, except during United States holidays. We do our very best to process all orders within 24 to 48 hours of receipt of payment. Whimsy Stamps is not responsible for carrier delivery delays or customs processing in the destination country.

Please Note: International shipments take an average of 2 to 4 weeks to arrive, however some can take as many as 8 weeks to arrive to final destinations.  If you are waiting on a delivery and it has been longer than 8 weeks since the ship date, please contact us at whimsystamps@gmail.com

Which forms of payment do you accept?
We currently accept credit or debit cards as well as PayPal. Credit card processing is provided by Shopify Payments except when using PayPal. With Shopify Payments or Shop Pay, we can accept credit and debit cards as well as Apple Pay or Google Pay. With PayPal, we can accept debit and credit card transactions as well as echeck payments. Please be advised that all echeck payments take several days to clear and orders will not be processed and shipped until payment is received. 

Our store currency is US Dollars. All prices are shown in US Dollars and therefore you will be charged in US Dollars as well. When paying in US Dollars, your bank may convert this amount into your local currency under the official exchange rate. Some credit card companies may charge a convenience fee for this service.

Is Whimsy Stamps an angel company?
Yes, we are. Please visit our Policies page for further information.

What are your hours of operation and how may we contact you?
You may shop on our website 24 hours a day, 7 days a week. Customer Service is available Monday through Friday, 8am to 4pm EST. We process orders Monday through Friday. Our boutique location in Punta Gorda FL is currently open by appointment only.

Contact us at whimsystamps@gmail.com.

Our stamp sets and die sets may contain small parts. These products are not appropriate for young children.

Choking Hazard: Contains small parts; Not intended for children under the age of 3.

Manufactured on behalf of:
Whimsy Stamps, LLC
403 Sullivan St. Ste. 114
Punta Gorda, FL 33950
whimsystamps@gmail.com

EU RP(for authorities only)
eucomply OÜ
Pärnu mnt 139b-14
11317 Tallinn, Estonia
hello@eucompliancepartner.com
+3375690241

We ensure all our products comply with GPSR and other applicable EU Directives. Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.