General Q and A
Which carrier(s) do you use for shipping services?
We currently use the United States Postal Service for all of our shipping needs. We use First Class, Priority, and Priority Flat Rate Mail. Shipping and Handling charges are applied to each order and include delivery confirmation/tracking (US orders and some international destinations). Shipping charges are based on the order total and destination of each order.
Please Note: Shipping charges reflected on postage stamp may differ from the total shipping charges due to handling and processing fees, delivery confirmation, packing supplies, and any other shipping related paperwork.
Do you ship internationally?
Yes we do! We currently ship to many international destinations. If you are having trouble during check out due to your country not being available as one of our ship to destinations, please contact us and we will add your country to our list.
Please Note: Whimsy Stamps is not responsible for any customs duties and/or taxes due on packages sent to international addresses. We can not advise customers on these fees as they are set by each individual country. Please consult your local shipping offices if you have questions regarding customs duties and taxes.
How long will it take to process and ship my order?
All orders are processed and shipped Monday through Friday, except during United States holidays. We do our very best to process In Stock orders within 48 hours of receipt of payment. Whimsy Stamps is not responsible for delivery delays due to the US Postal Service or customs processing in the final destination country.
To see shipping times by country or destination, please visit www.usps.com for more information.
Please Note: International shipments take an average of 2 to 4 weeks to arrive, however some can take as many as 8 weeks to arrive to final destinations. Once parcels leave the USA customs sorting office, we can no longer track the package here. If you are waiting on a delivery and it has been longer than 8 weeks since the ship date, please contact us at firstname.lastname@example.org
Which forms of payment do you accept?
We currently use PAYPAL to process payments. With PAYPAL, we are able to accept debit and credit card transactions as well as echeck payments. Please be advised that all echeck payments take a number of days to clear and orders will not be processed and shipped until payment is received. If you reside in the USA, we can also accept a personal check or money order or a credit card payment through Authorize.net. Orders placed with check or money order payments will be held for a maximum of 7 business days. If payment is not received within 7 business days, the order will be cancelled.
Please Note: You do not need a PAYPAL account to pay through PAYPAL. PAYPAL is a safe and secure way to check out. For more information about PAYPAL, please visit: https://www.paypal.com
All prices are shown in U.S. Dollars and therefore you will be charged in U.S. dollars as well. Your bank may convert this amount into your local currency in the current official exchange rate. Some credit card companies may charge a convenience fee for this service. When paying by personal check, a $25 returned check fee will be charged for all cancelled payments.
Are your products available to retailers at wholesale pricing?
Yes! If you are interested in selling our stamps in your online or retail store, please email us directly at email@example.com, we will be happy to discuss wholesale possibilities.
Can I purchase Whimsy Stamps products from other retailers?
Yes, we have several retailers who currently carry our products. You can find a list of our retailers on the "Retailer" page on our site.
Our stamps come mounted on Cling Cushion Foam. We recommended that you trim around your image, leaving about a 1/4″ of extra rubber around the whole image or sentiment. Our stamps are deeply etched to ensure your images remain sharp. Once trimmed, our stamps are ready to be used with an acrylic block. Here is a video link for a demonstration on trimming our stamps: https://www.youtube.com/watch?v=n1Gr8e1bWdI
How do I use my new Shapeology Metal Crafting Die?
Our thin metal dies perfect for all your card making and crafting projects. You must use our dies with a die cutting machine, such as Cuttlebug, Big Shot, or Wizard. If you have purchased one of our stamp sets with a coordinating Shapeology die, you will want to create an alignment tool to properly align the stamp to the die.
Does Whimsy Stamps have a return policy?
Yes, we do. Please refer to our Policies page for further information.
Is Whimsy Stamps an angel company?
Yes we are. Please visit our Policies page for further information. Information about our rubber stamps as well as digital download images can be found on the Policies page.
What are your hours of operation and how may we contact you?
You may shop our site 24 hours a day, 7 days a week. Customer Service is available Monday through Friday, 8am to 4pm EST. Please refer to our Q and A pages for inquiries or fill in the Contact Us form. Whimsy Stamps does not have a customer service telephone number at this time. Thank you.