Whimsy Stamps Shipping Policy:

USPS provides the majority of our shipping needs, we use Ground Advantage (previous called First Class) and Priority mail. We may sometimes use UPS when rates and destination allow. Shipping charges are applied to each order and those charges are based on order total and final destination of each order. All USA and most international orders are assigned a tracking number provided by the USPS/UPS and these numbers can be tracked through the USPS at www.usps.com or UPS at www.ups.com.

Whimsy Stamps is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse. Please contact your local Postal Service Office to help with recovering lost or damaged packages. Every country has a customs department which reserves the right to inspect imported parcels. These inspections, which are out of our control, could delay the transit time of your order. In addition, we cannot guarantee that tracking information will be updated regularly on the USPS or UPS websites.

International shipments may be subject to VAT and/or other fees and taxes. Unless specifically collected during the checkout process, Whimsy Stamps is not responsible for these fees. If you have any questions about taxes, you should consult your local customs office prior to placing your order. Whimsy Stamps cannot advise customers about VAT and/or other tax requirements.

Additional shipping information can be found HERE.

Whimsy Stamps Returns Policy:

We closely monitor the quality of all Whimsy Stamps products. In the unlikely event of a product defect, please email us a picture which depicts how the product is defective. If we agree about the defective item, we will be happy to ship a replacement to you at no cost. Defective products will only be replaced within six months of purchase date.

If you purchase an item by mistake and would like to exchange for a different item, you must contact us within 15 days of order receipt. Please email us and we will arrange for the exchange.

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